MarketStar - Team Lead

MarketStar - Team Lead (5-6 yrs)

Location : Hyderabad.

About MarketStar :

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

About the Client :

A technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, our client builds products and services to help businesses innovate, grow, and reach more customers. the focus is on building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers.

Role and Responsibilities :

• Driving client KPIs
• Stakeholder Management
• Maintaining Attrition & Shrinkage of the team
• Performance Management
• Handling customer complaints and resolving issues that employees are not authorized to handle on their own
• Dealing with schedule changes, employee call-ins, and other staffing issues. Filling in for absent employees as needed to ensure the smooth operation of the business.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Keeping day-to-day activities organized.
• Recruiting and interviewing new hires.
• Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.
• Training employees in proper safety procedures and providing training updates as needed.
• Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts.

Preferred Skills and Requirements :

Critical Competencies :

Whats in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.

We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

(ref : iimjobs.com)