Non Voice Process - Bangalore

Roles and Responsibilities :

• Consultant is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance / supervision of identified mentor / lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.
• Should have basic knowledge of MS office (Word, Excel & Power-point) and good typing skills( Minimum typing speed 18 to 25 Wpm with 95% Accuracy rate ) Should have basic knowledge of US Mortgage and Title Insurance Concepts.
• Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines / framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively.

Skills Required

International Bpo, Customer Support, Non Voice Process, Customer Service, International Process