Non Voice Process Executive

Consultant

Australian Consultant : is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance / supervision of identified mentor / lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Competencies :  Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.

Should have basic knowledge of Australian Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines / framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively

Skills Required

Communication Skills, Customer Support, Bpo, mortgage servicing, Non Voice Process, Us Mortgage