Non Voice Process

Description

We are looking for enthusiastic individuals for the Non Voice Process position. This role is suitable for freshers / entry-level candidates who are eager to start their career in customer service. You will be responsible for assisting customers through non-voice communication channels, providing them with timely and accurate information.

Responsibilities

• Assist customers with their inquiries and issues via non-voice channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Follow established procedures and guidelines to ensure high-quality service.
• Provide feedback on common issues and suggest improvements to management.

Skills and Qualifications

Skills Required

Data Entry, Customer Support, crm software, Typing Speed, Documentation Skills, Problem Solving, Time Management, Attention To Detail