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Senior Process Executive – International Voice (Inbound Calls)

Senior Process Executive – International Voice (Inbound Calls)

ConfidentialBengaluru / Bangalore, Pune
10 days ago
Job description

Job Title : Senior Process Executive – International Voice (Inbound Calls)

Location : Bangalore / Pune

Experience : Minimum 1 Year (International Customer Support – Inbound Voice)

Compensation : Up to 5.5 LPA

Employment Type : Full-Time (Work From Office)

Shift : 24×7 Rotational (US Shift Timings)

Role Overview

We are looking for experienced Customer Support professionals with strong communication skills and hands-on experience in International Voice – Inbound calls . The ideal candidate should be flexible to work in US shifts (24×7) and be open to a Work From Office model.

Key Responsibilities

  • Handle inbound international customer calls and resolve queries effectively.
  • Deliver excellent customer service (C1 communication level) with professionalism.
  • Ensure adherence to quality and compliance guidelines .
  • Manage B2B / inbound voice process efficiently with customer-first approach.
  • Work in rotational shifts as per business requirements.

Must-Have Skills

  • Minimum 1 year of experience in International Voice (Inbound Customer Support) .
  • Excellent verbal and written communication skills (SVAR C1 / CRT 72%+).
  • Ability to handle customers with empathy, patience, and clarity.
  • Strong problem-solving and interpersonal skills.
  • Full-time 15 years of education with degree certificate & mark sheets.

    • Preferred Qualifications

  • Any Graduate (preferred) .
  • Experience in B2B / inbound voice customer support .
  • Immediate joiners will be given priority.

    • What We Offer

  • Competitive salary – Up to 5.5 LPA .
  • Opportunity to work with a leading International Customer Support process.
  • Growth opportunities in a global environment.
  • Transport facilities (as per company policy).

    • Apply Now On [HIDDEN TEXT]

    Skills Required

    International Customer Support, International Voice

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    Senior International • Bengaluru / Bangalore, Pune