Application Support Engineer / Lead (CAD / CAE / PLM Tools)

Introduction : A Career at HARMAN - Harman Tech Solutions (HTS)

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions.

• Combine physical and digital, making technology a more dynamic force to solve challenges and serve humanity's needs.
• Empower the company to create new digital business models, enter new markets, and improve customer experience.
• What You Need

Job Summary

We are looking for a skilled and proactive Application Support Engineer to provide end-to-end technical support and administration of CAD / CAE / PLM applications such as SolidWorks, Creo, AutoCAD, Ansys, Abaqus, and Ansa. The role involves providing multi-level (L1, L2, L3) user support, managing license servers, packaging applications, preparing reports, handling migration projects, and leading a small support team to ensure smooth operations.

Key Responsibilities

Provide L1, L2 technical support to users for CAD / CAE / PLM tools

( SolidWorks, Creo, AutoCAD, Ansys, Abaqus, Ansa, Cadenas etc).

Manage and optimize license servers using Flexera, Open LM, and vendor-specific license reporting tools.

Perform application packaging and deployment via SCCM, including preparation of software installable (packages).

Generate and analyze license utilization reports , providing actionable insights through Power BI dashboards .

Lead and mentor a support team , assigning priorities for incidents and service requests raised by users.

Execute migration tasks , including design data server migrations and related infrastructure updates.

Collaborate with vendors, IT teams, and engineering departments to resolve complex technical issues.

Maintain documentation for support processes, system configurations, and troubleshooting guides.

Required Skills & Qualifications

Bachelor's degree in Engineering or related field .

Strong hands-on experience with CAD / CAE / PLM tools ( SolidWorks, Creo, , AutoCAD, Ansys, Abaqus, Ansa).

Expertise in license management (Flexera, OpenLM, vendor-specific tools).

Proficiency in SCCM for application packaging and deployment.

Experience in Power BI reporting and dashboard creation.

Solid knowledge of Windows / Linux server environments .

Strong problem-solving and analytical skills with a structured troubleshooting approach.

Excellent team leadership, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Foundation certification or similar.

Prior experience in design data migration projects .

Exposure to cloud or hybrid infrastructure environments.

Shared the all points in details, make necessary changes as per your requirement.

What We Offer

• Access to employee discounts on world class HARMAN / Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University's business and leadership academies.
• Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Tuition reimbursement.
• 'Be Brilliant' employee recognition and rewards program.
• You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN : Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Skills Required

Solidworks, Ansa, Power Bi, Ansys, Creo, Autocad, ABAQUS, Sccm