Application Support Engineer - OpenEdge

Roles and Responsibilities :

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL / 4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities :

• Provide L2 / L3 support for applications built on Progress OpenEdge.
• Monitor application performance and ensure system availability.
• Analyze and resolve incidents, service requests, and problem tickets within SLAs.
• Perform root cause analysis.
• Handle batch processes, jobs, and scheduled tasks.
• Coordinate with development teams for bug fixes, enhancements, and release deployments.
• Support application upgrades, patches, and migration activities.
• Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience :

Good to Have :

(ref : hirist.tech)