Business Analyst, Application Support - WBITVP

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role :

The Business Analyst will perform requirements gathering, analysis, process modelling, testing, training and support activities and will work directly with process owners, stakeholders, technical management and end users to ensure alignment of technology solutions with strategic business roadmaps. There will be a further opportunity to specialize in testing or application development.

Daily activities will include working as part of a team performing analysis and documentation of changes to business systems as well as providing 1st and 2nd line support and testing of the applications to ensure systems are presented to a high standard.

Your Role Accountabilities :

SUPPORT AND ANALYSIS

• Partner with the business to ensure appropriate usage of technology solutions
• Responsible to document business processes, use cases, requirements and to formulate and recommend strategic process reengineering efficiencies and business performance improvements.
• Translate designs into Functional & Technical specifications that meet the business need
• Responsible to continually monitor and analyse post-stabilisation user adoption rates and changing business processes and to recommend required solution modifications.
• Produce Training Materials and Step Guides for new releases and maintain existing system manuals
• Manage & support implementation of systems
• End user support for a variety of disparate systems
• Updating enhancement and defect tracking systems with latest status

TESTING

DEVELOPMENT (Depending on specialty)

Qualifications & Experiences :

Relevant Previous Work Experience

Technical

Functional

General

Education / Qualifications

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.