Application Support Analyst
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionWork with Service Desk to address user issues and provide application training Track and document issues, prioritizing enhancements and defect resolutions Collaborate with application system administrators to support higher complexity activities Conduct user acceptance testing and contribute to system testing for new functionalities
Key Deliverables
- Provide application support to internal users for enterprise business applications
- Troubleshoot, resolve, and escalate issues related to business applications
- Document resolutions and create knowledge base articles to improve support processes
- Communicate common issues and solutions to stakeholders and assist with regression testing
Role Responsibilities
Skills Required
connectwise , Sharepoint, Microsoft Office, Microsoft Crm
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Application Support Analyst • Hyderabad / Secunderabad, Telangana
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