Uber - FinTech Application Support Lead

About The Role :

• FinTech is a part of the CFO's organization and is responsible for innovating and building Financial Products & Systems.
• Our DNA is customer obsession, high-quality products, teamwork, and transparency.
• We provide systems for compliance, data reliability, and audit, ensuring timely availability of business-critical data.
• We play a key role in establishing Uber to become a world-class business operation at the leading edge of operational excellence.
• As a FinTech Application Support Lead you lead the charter of the Global Support team, expand the scope, increase Customer Satisfaction Score, optimize processes, reduce the issue resolution turnaround time, reduce the issue inflow, increase the % of first time right at reduced cost to facilitate the smooth Month End Close.
• The FinTech team at Uber in Hyderabad is looking for a talented Finance Application Support Lead.
• We are looking for someone who is passionate about client services and building / implementing quality products and experiences.
• Lead the Global FinTech Support Team, provide expert-level support for +50 Products / ERPs / Business Systems at Uber FinTech mainly on Oracle R12 EBS, EPM Cloud Apps, Fusion Financials and other Saas Products including Coupa, Creta, Blackline, Kyriba, Custom APEX products etc.
• Develop and maintain functional documentation, including business requirements, functional designs, and testing plans.
• Collaborate with business stakeholders to gather requirements and design solutions that meet business needs.
• Develop and deliver training programs for end-users and super-users.
• Provide ongoing support and maintenance for all FinTech Applications, including troubleshooting and resolving issues.
• Stay up-to-date with new features and functionality in FinTech Applications and make recommendations for automation or implementation.
• Lead and participate in projects to implement new functionality, upgrades and patches.
• Collaborate with other teams, such as development and quality assurance, to ensure alignment and effective communication.
• Work closely with Engineering Org to develop and test system extensions, enhancements, integrations, and bug fixes and overall change management.
• Ensure the FinTech Support's SLAs are met.
• Participate in the Product Development rollouts and enhancements.

Preferred Qualifications :

Basic Qualifications :

What the Candidate Will Do :

Master's / Bachelor's degree in Computer Science, Business Administration, Finance (CA / CS / CWA) or related field.

(ref : hirist.tech)