Business Analyst

Responsibilities :

• Lead requirements gathering through discovery workshops, interviews, and whiteboarding.
• Translate complex business needs into clear functional and non-functional requirements.
• Collaborate with solution architects, developers, and designers to validate solutions.
• Define business rules, workflows, and system integration needs for new features.
• Configure and test loyalty program rules, rewards, redemptions, and campaigns.
• Ensure loyalty platforms work seamlessly with CRM, POS, mobile apps, and reporting systems.
• Debug issues, identify root causes, and drive effective resolutions.
• Prepare user guides, manuals, playbooks, and process flows for business and client teams.
• Create structured user stories with acceptance criteria for agile teams.
• Act as the liaison between client stakeholders and internal delivery :
• 5+ years of experience as a Business Analyst in an Agile environment
• Strong problem-solving and conflict resolution abilities.
• Excellent communication skills to translate technical details into business-friendly language.
• Familiarity with RESTful APIs, JSON / XML, and the ability to use SQL for data validation.
• Comfortable working with Jira, Confluence, and other agile collaboration tools.
• Experience managing multiple priorities in fast-paced, dynamic environments.
• Proven ability to work cross-functionally with developers, testers, product owners, and client

teams.

(ref : hirist.tech)