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Area Sales Manager
ConfidentialAnand9 days ago
Job descriptionIdentify local opportunities and drive customer acquisition to build a quality loan book Guide team members in complex deals and ensure customer satisfaction Address escalations and complaints, ensuring resolution with internal stakeholder coordination Implement NPS-based improvements in customer experience Streamline end-to-end customer lifecycle operations (Sourcing, Approval, Servicing, Collections) Collaborate with Risk, Operations, and Sales Governance teams to improve TAT and operational efficiency Drive performance through structured reviews, goal alignment, and training interventions Implement cross-selling strategy aligned with regional plans Train and support team in identifying and executing cross-sell opportunities Develop, coach, and support team members for improved customer engagement and business growth Coordinate technical / behavioral training for team and take ownership of self-development Foster strong cross-functional collaboration for seamless execution of business plans Partner with Risk and Operations teams to ensure compliance in credit approval and disbursement Monitor portfolio risk through data analysis, MIS, and early warning signals Ensure timely PDD closures, collections follow-up, and guide team on NPA management Maintain control over delinquency cases, especially in the institutional segment
Branch Sales Planning & Management
- Collaborate with the RSM to develop the branch-level sales strategy in line with market trends, competition, and organizational goals
- Manage branch performance across sourcing, productivity, governance, and channel effectiveness
- Monitor local market dynamics and competitor offerings regularly
- Provide and review MIS reports on disbursements, NPAs, profitability, and expansion metrics
Customer Acquisition & Engagement
Operational Effectiveness
Cross-Selling Across ABC Products
Team and Internal Stakeholder Management
Portfolio & Risk Management
Skills Required
Sales Strategy, Market Analysis, Client Acquisition, Negotiation Skills, crm software
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Area Sales Manager • Anand
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