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Customer Success Engineer
ConfidentialPune30+ days ago
Job descriptionDiagnose and resolve issues related to HTTP, HTML, JSON, REST APIs, and other web technologies in a timely manner. Act as a point of contact for clients and users, providing prompt and effective support through various communication channels. Log, track, and manage incidents using support tools; escalate unresolved issues to development or engineering teams as needed. Maintain detailed documentation of issues, resolutions, FAQs, and product knowledge base for internal and client use. Work closely with development, QA, and product teams to relay client feedback and help improve product functionality. Identify patterns in customer issues to suggest product enhancements or process improvements.
Key Responsibilities
Application Support
- Provide end-to-end support for web-based business applications, ensuring high availability, issue resolution, and customer satisfaction.
Technical Troubleshooting
Client Interaction
Incident Management
Documentation
Cross-functional Coordination
Continuous Improvement
Skills Required
Web Applications, Product Support, Http, Html, Json, Rest, Troubleshooting, Incident Management
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Customer Engineer • Pune
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