Screen Magic - Team Lead - Customer Success

Job Title : Customer Success Team Lead.

Location : Pune.

Experience : 8+ Years.

Industry : SaaS.

Role Overview

We are seeking a dynamic and experienced Customer Success Team Lead to drive customer satisfaction, account growth, and team excellence.

In this role, you will lead a team of Customer Success Managers and ensure a superior customer experience while meeting organizational goals.

You will work closely with cross-functional teams, foster strong client relationships, and champion customer-centric initiatives.

Key Success Leadership

• Lead, mentor, and manage a team of Customer Success Managers, fostering professional growth and ensuring team goals align with business objectives.
• Drive customer satisfaction by maintaining regular interactions and managing customer relationships effectively.
• Take complete ownership of assigned client portfolios, ensuring financial and unit sales goals are met / exceeded through upselling and cross-selling.
• Analyze accounts for opportunities to improve customer experience and strategize for client retention and growth.
• Manage key client issues proactively and ensure timely resolution while setting clear expectations internally and externally.

Collaboration & Strategy

Team & Customer Enablement

Customer Advocacy & Insights

Operational Excellence

Skills

Desired Skills

What Working at SMS Magic Offers

At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company.

Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.

We offer :

Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

About SMS Magic

Founded over 10 years ago, SMS Magic has become a trusted messaging leader for businesses worldwide.

We work with global customers across industries such as contact centers, financial services, higher education, retail, staffing, wellness, and more.

Our customers range from small and mid-sized businesses to large global enterprises.

Our commitment is simple : We deliver the most advanced, easy-to-use messaging platform, so you can focus on the personal touch that sets you apart from your competition.

(ref : iimjobs.com)