Jeeva.ai - Customer Success Lead - SaaS - US Market

Please note : This is an on site position in Kharadi, Pune.

Timings : 6 : 30 PM - 3 : 30 AM (IST).

Remote / Hybrid options are not available.

Experience in the US market and SaaS is mandatory.

Team management and experience as a CS Lead is mandatory.

Experience as a founder or driving growth at an early-stage startup is a strong plus.

Notice Period Immediate joiners or those with a maximum notice period of 30 days are preferred.

Were a fast-growing AI startup with a fast-paced, ambitious culture.

Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies.

If you thrive in this kind of environment, wed love to hear from you!.

About Jeeva. AI.

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best : closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24 / 7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, were not just growing were thriving and making a significant impact in the world of artificial intelligence.

About You

• 5+ years in Customer Success, Account Management, or a similar client-facing role, including 2+ years in a CS Lead capacity.
• Proven track record of guiding teams to meet and exceed performance goals.
• You take a high-level, consultative approach to client success - balancing client outcomes with business objectives.
• Strong verbal and written communication skills.
• Capable of influencing stakeholders, delivering compelling value propositions, and guiding teams through change.
• A natural problem-solver and self-starter who thrives in a dynamic environment.
• Highly organized and results-driven.
• Proficient in using CRM systems and data analytics tools.
• You leverage technology to track metrics, forecast trends, and optimize customer lifecycle strategies.
• Strong understanding of U.S. geography and client segmentation, particularly in B2B SaaS environments.
• Skilled in identifying high-potential growth opportunities.
• Experienced in coaching and mentoring CSMs.
• Skilled at aligning teams around customer-centric KPIs and best practices.

What Youll Be Doing

(ref : iimjobs.com)