Customer Success Executive

Customer Success Executive

Location : Pune (WFH)

Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a Customer Success Executive, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.

Key Responsibilities

• Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
• Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products : Develop expertise in our products to offer confident and effective guidance.
• Drive Value : Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems : Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

Why Join Us

Ready to Join Us?

Reply to this email with the following details :

What to Expect in the Hiring Process

1. Written Assignment : Showcase your skills and approach to customer success.

2. Call with Founders : Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you!