Customer Success Analyst

We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India. Partnering with Customer Success and Account Managers, this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews, Quarterly Business Reviews (QBRs), and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customer s IT organization. They will possess strong data acumen to product data, platform usage, adoption trends, and value metrics to create insights-driven customer deliverables that focus on enabling informed decision-making and continuous optimization of their Boomi implementation.

Key Responsibilities

• Data Preparation and Analysis :
• Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables.
• Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments.
• Operational Support for Reviews :
• Prepare slides and data points for Monthly Adoption Reviews and QBRs.
• Collaborate with account teams to tailor content based on customer-specific needs.
• Value Assessments :
• Conduct structured value assessments to showcase the business outcomes achieved through Boomi.
• Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI.
• Insights and Contextual Updates :
• Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views.
• Scalable Processes :
• Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts.
• Leverage tools and processes to streamline data-driven insights and support scaled success initiatives.
• Standardize best practices for adoption and value realization discussions.

Requirements

Experience

Qualifications

Certifications

Role :   Business Analyst

Industry Type :   IT Services & Consulting

Department :   Data Science & Analytics

Employment Type :   Full Time, Permanent

Role Category :   Business Intelligence & Analytics

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Salesforce, usage, operational support , Data Analysis, Business Intelligence, Business Analysis, Analytical, Vas, Boomi, Automation