Sales Agent

Job description

1. Be the Brand ambassador of Cars24 to our customers when speaking with them.

2. Go above and beyond to delight and Sell our cars online, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24 Australia!

3. Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you.

4. Liaise closely with the customer operations team to ensure the right car is prepared for delivery and whatever is required to complete the sale is managed smoothly, with minimal hassle.

5. Be willing to learn about the different buy / sell processes in every state

6. Be willing to learn how to explain various car features to customers; we will provide training to guide you

7. Help shape and support the development of customer-facing processes in our new business - we re writing the playbook as we go.

8. Getting sales conversions will be your core performance indicator.

What you should have :

• Minimum 2-3 years sales experience in a contact centre or well-known retail environment, where you also have engaged with customers over the phone, social media, email, chat or any other channels.

Skills Required

Social Media, Sales Agent, Brand Ambassador