OIC Support Analyst

Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.

Job Description

The world is how we shape it.

Job Title : Oracle Integration Cloud (OIC) Support Analyst

Job Type : Full-time

Experience Required : 3–6 years in Oracle Integration Support or relevant role

Job Summary :

We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams.

Key Responsibilities :

• Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows).
• Investigate and resolve integration failures and performance issues.
• Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues.
• Analyze error logs, OIC flows, and REST / SOAP message payloads to pinpoint root causes.
• Handle incidents, service requests, and change requests related to OIC.
• Perform routine health checks, log analysis, and ensure smooth daily operations.
• Manage and update incident records in ITSM tools like ServiceNow or Topdesk.
• Develop documentation, including runbooks, troubleshooting guides, and FAQs.
• Collaborate with developers to deploy integration fixes and enhancements.
• Ensure compliance with SLAs and change management protocols.

Required Skills :

Preferred Skills :

Education :

Bachelor's degree in computer science (B.Tech), Information Technology, or a related field.

Oracle certifications (preferred but not mandatory).

Qualifications

B.E. / B.Tech. / BCom / MBA

Additional Information

Shift Timing : UK Shift ( 12 : 30 to 9 : 30 PM & 1 : 30 to 10 : 30 PM)

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Skills Required

Servicenow, topdesk , Erp, Hcm, Itil Processes, Scm