Support Analyst - For Connex
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionAdminister user access for applications Provide Production support and / or resolve incidents outside of business hours, including overnight and on weekends Join the 24 / 7 on call rotating roster. ITIL management, as per defined incident, problem and change management processes Manage incident / problem records through to completion. Manage and report on incident / problem reduction and hygiene. Gatekeeper for production (Protect the service). Perform 1st Level after hours support of the service on a rotating roster. Monitor application health status and further develop monitoring capabilities Produce documentation and reports Produce awareness change records for vendor, 3rd parties and technology partner deployments Coordinate with vendors and / or directly resolve incidents and problems Develop, test, and deploy fit-for-purpose software solutions. This includes enhancements, incident fixes, and on-going maintenance of systems. Maintain and expand the team s wiki site and knowledge base Manage and renew security certificates Liaise with vendors, business, and operational stakeholders Operate in an agile environment, creating and maintaining user stories Proactively identify, register and where possible mitigate risks relating to production systems or processes following the NAB risk management process. Ensure that all changes, internal and external, affecting acquiring do not lessen the availability, integrity, confidentiality, and supportability of our service.
Your Skills and Experience
- Mainframe experience including COBOL, JCL, DB2, and SQL
- Experience in creating a variety of documentation
- Experience in analysis, development, testing, deployment, and support
- Excellent analytical and problem-solving skills
- Strong time management skills, written and verbal communication
- It s preferable to have domain experience in transaction acquiring, issuing, and / or payments
- It s preferable to have an understanding of IT support processes (ITIL), including incidents / problems and change
- It s preferable to have experience with Connex but not essential
Skills Required
Cobol, Jcl, Db2, Sql, Enhancements
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Support Analyst • Gurgaon / Gurugram
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