Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations.The role involves 24x7 production support, billing-cycle monitoring, incident ... Show more
We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team.The ideal candidate will be responsible for handling day-to-day cash and non-cash... Show more
Trusted by over 30,000 sellers, including global brands such as Samsung, Philips, and Decathlon, Base centralizes operations across product listings, inventory, orders, and fulfillment.With more th... Show more
This is a strategic leadership role focused on scaling revenue, expanding market coverage, and deepening customer impact across India.You will lead a high-performing sales engine focused on.B2B dem... Show more
Omnichannel Platforms: Knowledge / Implementation experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE CXone etc.Understanding of feature set, ability to evaluate and recomme... Show more
We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team.The ideal candidate will be responsible for handling day-to-day cash and non-cash... Show more
Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs.Maintains availability... Show more
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy.Branches play a major role in deposit mobilization from New-To-Bank... Show more
We are looking for candidates with exceptional English communication skills to support an AI language and speech evaluation project.The role involves assessing spoken English, listening carefully t... Show more
To ensure the achievement of disbursement targets with minimum delinquency.Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies.Enabling business growt... Show more
Job Description For Product Sales Specialist.Product Sales Specialist (ITMS) / Facial Recognition.Post Graduate in Business Management, Marketing, or a related field.Metafusion is a groundbreaking ... Show more
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Show more
Work from Office with Amazon Customer Service!.Work from Office in Delhi/Noida.Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a... Show more
Required TL only with collections exp.Job location - Noida, Rotational shifts and 5 days working.Excellent communication, leadership, and MS Excel skills. Show more
Based in San Francisco, California, Turing is the world's leading.AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing supports customers in two ways:.AI resear... Show more
Are you ready to do the best work of your career at one of.India's Top 25 Best Workplaces in IT industry.Do you want to grow in an award-winning culture that.Join Iris Software - one of the.At Iris... Show more
WSP is seeking an enthusiastic, creative, and delivery-oriented candidate who has practical experience with GIS and a profound interest in GIS technologies and updates.Contaminated lands, Environme... Show more
The Proposal Writer will be responsible for developing, managing, and delivering high-quality business proposals that align with Hack2skill's offerings.This role requires someone who can understand... Show more
Understanding Financial Accounting Entries.Knowledge of Finance Modules: Proficiency in various finance modules such as ACP, ACR, GLD, FAM, and CMG is essential for effective financial management.M... Show more
Note: This is a requirement for one of Uplers' Clients).Operations, Pharmacy Operations OR Pharmacy OR epharmacy, Team Handling OR Team management OR Leadership OR People management.Tatvacare (One ... Show more
Join our Team
About The Opportunity
Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.
What You Will Do
Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
Handle incidents and service requests within agreed SLAs and participate in critical incident support.
Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
Support approved changes, releases, and post-deployment validation.
Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
Identify opportunities for automation and operational improvement.
Key Qualifications
Bachelor's degree in Engineering, Computer Science, or a related discipline.
Relevant hands-on experience in Telecom Billing or Application Production Support.
Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.
Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
Good understanding of the end-to-end billing lifecycle.
Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
Understanding of file-based integrations, FTP/SFTP, and system interfaces.
Experience in a 24x7 production support environment.
Knowledge of ITIL, Incident, Problem, and Change Management processes.
Strong analytical, communication, troubleshooting, and stakeholder-management skills.
Preferred Competencies
Experience supporting high-volume, business-critical telecom billing operations.
Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
Proactive approach to automation, process improvement, customer focus, and knowledge sharing.
Skills Required
Ftp, Sftp, Telecom Billing, Application Production Support, Sql, Itil, Job Scheduling, Batch Processing, Shell Scripting, Ms Sql, Linux, Oracle, Unix
