EUC Operations support

TCS hiring!!

Role : EUC Operations support

Location : Hyderabad

Experience : 5-10

Must Have :

5+ years of experience in IT support, with at least 2 years in an L2 / L3 escalation role in enterprise environments.

Strong expertise in troubleshooting Windows 10 / 11, Microsoft Intune, Windows 365 Cloud PC, and related endpoint services.

Practical knowledge of device compliance, conditional access, user profiles, app delivery, and security policies.

Familiarity with support tools and platforms such as BMC, ServiceNow or other ITSM systems.

Solid understanding of ITIL principles, including incident, problem, and knowledge management.

Experience resolving hardware, software, network, and authentication issues in hybrid or remote-first work environments.

Excellent communication, stakeholder management, and documentation skills.