Support Analyst

Responsibilities :

• Work with Tableau to create dashboards and reports for operational reporting
• Analyze support KPIs to identify trends, anomalies, and improvement opportunities
• Collaborate with cross-functional teams to interpret data and provide actionable insights
• Extract and interpret ticketing data using Zendesk
• Support weekly and monthly reporting cycles and handle ad-hoc analysis requests
• Ensure data accuracy, consistency, and timely delivery of reports
• Provide insights to improve operational efficiency and customer support processes

Skills Required

Tableau, zendesk, Data Analysis, Customer Support