Support Analyst - CX6

Detail-oriented IT Application Support Analyst with 5+ years of experience providing Tier 2 and Tier 3 support for critical business applications. Proven expertise in investigating, troubleshooting, and resolving complex software issues. Highly skilled in SQL database queries, AWS and AZURE environmentsto anayze data , replicating bugs for development teams, and managing the incident lifecycle in Jira . Serves as a key liaison between non-technical business users and development teams, ensuring clear communication and rapid resolution of all application-related incidents.

• Cloud Platforms : AWS , Azure , GCP
• Database : SQL , Postgre , Aurora , Mongo DB , Redis
• Logging / Monitoring : Splunk, Appdynamics , Cloud Watch
• Operating Systems : Windows Server, Linux (especially for checking logs or services).
• Scripting : Python ,.NET , Java
• API Testing : Postman, SoapUI (for troubleshooting integrations).

Process & Soft Skills

Skills Required

Windows Server, Sql, Splunk, Java, .NET, Jira, Linux, Appdynamics, zendesk, Aws, Redis, Soapui, Postman, Python, Azure, Gcp