OIC Support Analyst

Job Title : Oracle Integration Cloud (OIC) Support Analyst

Job Type : Full-time

Experience Required : 36 years in Oracle Integration Support or relevant role

Job Summary :

We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting maintaining and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills a solid understanding of OIC components and the ability to work closely with functional and technical teams.

Key Responsibilities :

• Monitor troubleshoot and support OIC integrations (scheduled and real-time flows).
• Investigate and resolve integration failures and performance issues.
• Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues.
• Analyze error logs OIC flows and REST / SOAP message payloads to pinpoint root causes.
• Handle incidents service requests and change requests related to OIC.
• Perform routine health checks log analysis and ensure smooth daily operations.
• Manage and update incident records in ITSM tools like ServiceNow or Topdesk.
• Develop documentation including runbooks troubleshooting guides and FAQs.
• Collaborate with developers to deploy integration fixes and enhancements.
• Ensure compliance with SLAs and change management protocols.

Required Skills :

Preferred Skills :

Education :

Bachelors degree in computer science () Information Technology or a related field.

Oracle certifications (preferred but not mandatory).

Qualifications :

B.E. / . / BCom / MBA

Additional Information :

Shift Timing : UK Shift ( 12 : 30 to 9 : 30 PM & 1 : 30 to 10 : 30 PM)

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work : No

Employment Type : Full-time

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Experience : years

Vacancy : 1