QA Voice ProcessConfidential • Pune
QA Voice Process
Confidential • Pune
13 days ago
Job descriptionMonitor and ensure quality parameters are met for voice process operations. Conduct call calibration sessions to evaluate and improve agent performance. Maintain and update quality dashboards for operational insights. Identify gaps in service quality and recommend corrective actions. Support continuous improvement initiatives to enhance customer experience. Ensure adherence to company standards and compliance requirements.
Skills Required
Quality Monitoring, Call Calibration, Process Improvement, Compliance
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Qa • Pune
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