International voice / chat process

We are seeking dynamic professionals for the International Voice / Chat Process . You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment.

Roles & Responsibilities :

• Handle customer inquiries efficiently through voice or chat , providing timely and accurate solutions.
• Resolve issues related to products, services, and technical support, ensuring customer satisfaction.
• Document all interactions, solutions, and follow-ups meticulously in the CRM system .
• Meet established performance targets such as response time, resolution time, and customer satisfaction scores.
• Escalate unresolved or complex issues to the appropriate department for further assistance.
• Maintain professional communication at all times and adhere strictly to company guidelines and procedures.

Skills Required :

QUALIFICATION :

Skills Required

Customer Service, Voice Process, Chat Process, Customer Support, Crm, Communication Skills, Bpo Operations