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German Voice Process

German Voice Process

ConfidentialPune
2 days ago
Job description

Description

We are seeking a skilled German Voice Process professional to join our dynamic team in India. The ideal candidate will have 1-3 years of experience in customer service, with a strong command of the German language, to provide exceptional support to our clients.

Responsibilities

  • Handle inbound and outbound calls in German language.
  • Provide excellent customer service and support to clients.
  • Resolve customer queries and issues efficiently and effectively.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to achieve performance targets.

Skills and Qualifications

  • Fluent in German (spoken and written) with excellent communication skills.
  • Proficiency in English for effective communication with team members.
  • Strong problem-solving skills and ability to handle stressful situations.
  • Experience in customer service or call center environment (1-3 years).
  • Familiarity with CRM software and Microsoft Office Suite.
  • Ability to work in a team-oriented environment.
  • Education

    Bachelor Of Computer Application (B.C.A), Bachelor of Business Administration (B.B.A), Bachelor of Science (B.Sc), Bachelor Of Pharmacy (B.Pharm), Bachelor of Education (B.Ed), Bachelor of Arts (B.A), Bachelor of Commerce (B.Com), Bachelor Of Technology (B.Tech / B.E)

    Skills Required

    Customer Service, Call Handling, Problem Solving, Time Management, Sales Skills, Active Listening, german translation , German Translator

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