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Quality Analyst || Voice Process || International BPO

Quality Analyst || Voice Process || International BPO

ConfidentialPune
30+ days ago
Job description

Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process . If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment.

What We're Looking For

  • Experience :
  • Must have experience as a Quality Analyst in International Voice .
  • Must have worked in an International Voice process.
  • Overall 3+ years in BPO / Contact Center domain is a must.
  • Education : Only Graduates can apply.
  • Communication : Excellent Communication Skills are essential.
  • Flexibility : Willingness to work in Rotational Shifts .

Key Responsibilities (Implied from the role)

  • Monitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures.
  • Provide constructive feedback to agents to improve performance and enhance customer experience.
  • Identify trends and areas for improvement in agent performance and process adherence.
  • Collaborate with training and operations teams to implement quality improvement initiatives.
  • Maintain accurate records of quality evaluations and provide reports as needed.
  • Perks & Benefits

  • Opportunity to work in a fast-paced, international work environment.
  • Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.

    Skills Required

    Quality Checks, International Bpo, Monitoring, Customer Service, Data Analysis, Accuracy

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