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Hiring For International Non Voice
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionDear Jobseeker, Explore your career options at IntouchCX. Join us and be a part of an amazing work culture committed to your growth and satisfaction. We'd Love to meet you! We are currently looking for Customer Support Executive & Sr. Customer Support Executive - International Non-Voice Process. A growth oriented Career awaits you at IntouchCX Roles and Responsibilities : - Responsible for providing excellent customer service. Solving questions and complaints related to order status, Inventory, Billing related queries, through web chat. Contacts can be from customers or shoppers. Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries Responsible for receiving high volume of incoming chat conversations and responding to inquiries in a manner that meets quality and performance standards Respond to customer complaints in a professional manner, attempt to resolve complaints successfully in accordance with established guidelines Ensure policies and procedures are followed Preferred candidate profile : - Excellent communication skills Fresher and Experienced (min. 6 months) are eligible Learn and retain a thorough working knowledge of all existing and new process and procedures Achieve assigned Key Performance Indicators Perform other duties as assigned Flexible to work for rotational, night shifts & graveyard shifts Perks and benefits : - Performance based incentives Outstanding rewards and recognition program PF and ESI 5 days working 2 days rotational week offs Note : 100% Work from Office
Skills Required
Non Voice Process
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Hiring International • Bengaluru / Bangalore
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