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Area Sales Manager-Paining Services (Hyderabad)

Area Sales Manager-Paining Services (Hyderabad)

ConfidentialIndia
4 days ago
Job description

Key Result Areas

Supporting Actions

Manage the painting services portfolio with the organizational vision and goals to create value for the business

  • Create and drive awareness of the various services on ground by BTL activations.
  • Develop the business with respect to booked number of sites & value from leads.
  • Build processes and drive activities to improve Customer Referral Contribution.
  • Conduct periodic analysis of ratios such as the Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for their continuous improvement.
  • Liaison with the Zonal Head for sales level initiatives.

Manage and drive the Service Delivery to ensure exceptional Consumer Experience during end to end painting service

  • Conduct site evaluation and audit of prepainting, WIP & postpainting sites.
  • Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.
  • Ensure SOPs & policies are adhered by the team across the unit & sites.
  • Manage the Complaints team to ensure customer complaints are investigated and addressed timely.
  • Build and nourish service provider partnerships

  • Recruit and enroll Painter Cells as per demand.
  • Execute agreement sign offs with connected dealers & build engaging relationships with them.
  • Conduct master profiling, training and evaluation of the Painter Cells.
  • Educate the Painters / contractors on the Painter Loyalty program and its benefits.
  • Conduct Performance Reviews on monthly / quarterly basis of each Painter Cells.
  • Analyse the retention ratio of painters and drive initiatives to enhance the same.
  • Conduct supervision and tracking of all set painting processes, reports, tools and material in alignment with set goals and processes

  • Maintain an inventory of all assets such as Tools, Implements and Painting Material.
  • Ensure that the Cleaning Solution and Plastic films are used on all sites as per set process.
  • Conduct monthly reporting of the working condition of equipment such as Sanders, Rollers & Sprayers and ensure that these are regularly in workable condition.
  • Ensure Paint Material delivery as per norms at Customer Sites.
  • Manage and grow the talent within the team by driving people management initiatives

  • Hire best talent for the team, developing and engaging them.
  • Building high performance culture and conversations in teams. Set up team KRAs and monitoring mechanisms in accordance with all aspects of the role.
  • Formulate the team training agenda in alignment with the central team.
  • Ensure timely execution of training, tracking effectiveness and generation of training reports.
  • Build strong talent pipeline for key roles in the team.
  • Skills Required

    performance reviews

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    Area Sales Hyderabad • India

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