Asst. CRM Manager

Role : Asst. CRM Manager - Post Sales (only Real Estate industry experience is mandatory)

Experience : 2 to 9 Years

Budget : 6.5 - 7 LPA

Notice Period : Immediate to 30 days

Location : Bangalore- Whitefield (wfo)

Job Description :

• Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession.
• Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements
• Responsible for maintaining MIS and closely working on the Preparation of the Final work Report.
• Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic.
• Responsible for Demand generation, Cheques validation, Sales Order Generation, Customer Master, Material, Debit & Credit Note creation.
• Responsible for handling customers of the Lawns & Beyond project, which contains the entire customer database.
• Attending to customers who visit HO with their queries to resolve and ensure 100% satisfaction with the adequate resolution of the query. Cancellations, transfer requests and registration process.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through calls.
• Managing post booking customer services till the delivery / possession stage.
• Collection of payment dues, against demands generated with construction progress.
• Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, and Bank Loan processing of documents.

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Skills Required

Demand Generation