Senior Manager - CRM & Loyalty

Location - Jakkur, Bangalore

Work from Office

We are seeking an experienced and dynamic Senior Manager CRM & Loyalty to lead our customer relationship management and loyalty programs for both B2C and B2B segments. This role is critical in driving customer engagement, retention, and revenue growth through strategic CRM and loyalty initiatives.

Develop and Implement CRM Strategy :

• Design and execute a comprehensive CRM strategy that enhances customer engagement and drives business growth.
• Utilize data analytics to understand customer behaviour and preferences, creating personalized experiences.

Loyalty Program Management :

Customer Segmentation and Targeting :

Products and Growth Strategies :

Data Analysis and Reporting :

Technology and Tools :

Team Leadership :

Stakeholder Management :