Salesforce Order Management Developer - CRM Implementation

JD :

Salesforce Order Management (SOM) - 7+ years

• Technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions, all the SOM related Objects and Workflows.
• Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.
• Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.
• Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST / SOAP APIs and middleware.
• Create scalable data models and ensure data integrity across order transactions.
• Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.
• Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.
• Monitor system performance and troubleshoot issues across orchestration flows and API interactions.
• Stay current with Salesforce SOM feature releases and recommend adoption strategies.
• Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.
• Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch / Queue jobs, Lightning Components, and Platform Events.
• Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.
• Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.
• Contribute to sprint planning, backlog grooming, and Agile ceremonies.

Technical Skills : Strong hands-on experience with Salesforce Order Management (SOM) and data model.

Expertise in :

(ref : hirist.tech)