Shift Manager

TCS is hiring for Shift Manager Role

Qualification : - Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.

Location - Mumbai

Operational Functions :

• Lead shift operations for FCL, LCL, and Air shipments, ensuring seamless execution aligned with SOPs and service benchmarks.
• Oversee full shipment lifecycle coordination : booking, pickup, customs, transit, arrival, and delivery.
• Supervise team workflows and KPIs, ensuring optimal productivity and on-time performance.
• Act as the first escalation point for operational challenges, guiding swift resolutions.
• Promote data accuracy and documentation compliance in internal platforms such as BO and Salesforce.
• Monitor communication across the shift, identify gaps, and escalate recurring issues to the Delivery Manager.
• Foster a culture of ownership, accountability, and forward thinking.

Financial and Accounting Functions :

People Management Functions :

customer satisfaction.

Skills Required

Shipping, Team Handling, People Management