Talent.com
This job offer is not available in your country.
Team Manager

Team Manager

ConfidentialMumbai, India
7 days ago
Job description

Job Responsibilities :

Team Management :

  • Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates.
  • Help manage team work life balance through efforts on leave planning and rostering.
  • Communicate effectively within & with team members & escalate issues to the management for timely resolution.
  • Continuously manage performance through timely and effective feedback and coaching.
  • Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Operations & Delivery :

  • Manage team production and conduct process Quality monitoring.
  • Manage work assignment allocation & review of work list.
  • Encourage & engage team members for continuous improvement / process optimization / automation ideas.
  • Manage Business Intelligence through reports & MIS for internal / client use.
  • Determine validity of 'move to client', either send back instruction to Rep or approve & move to client.
  • Review coding review requests & quantify preventable issues.
  • Communicate to Billing, PP or Coding teams as applicable.
  • Scenario findings to all staff for examples that were not valid coding review needs.
  • Work with Coding on responses that can be used in appeals when 'coded correctly'.
  • Review denial adjustments for validity - quantify preventable issues.
  • Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions.
  • Review high risk / aged / excessive incomplete action account balances.
  • Manage up review AR findings and feedback.
  • Create QA & Tip for week from client, payer, and account assessment scenarios.
  • Manage Global Issues impacting team performance / client business and share inputs with Quality & Training teams.

    • Compliance :

  • Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to.
  • Ensure adherence to maintaining all necessary process documentation as per the QMS.
    • Create a job alert for this search

    Team Manager • Mumbai, India