Dark Store Manager

Responsibilities :

• End-to-End Micromarket Operations : Lead the complete end-to-end operations of your assigned micromarket, ensuring seamless and efficient functioning from receiving to dispatch.
• Dark Store Operational Leadership : Oversee all aspects of dark store operations, including inbound logistics, comprehensive inventory management, efficient outbound processes, strategic manpower planning, precise rostering, effective training programs, and impactful employee engagement initiatives.
• Rider Operations Management : Lead all aspects of rider operations pertaining to your micromarket, encompassing rider planning, onboarding processes, Quality Management System (QMS) adherence, productivity optimization, training, and engagement.
• Capacity Planning & Execution : Lead and execute the dark store's capacity planning, specifically focusing on optimizing infrastructure utilization and manpower allocation.
• SOP Development & Implementation : Contribute significantly to the development and implementation of Standard Operating Procedures (SOPs) to ensure consistent operational excellence.
• Continuous Improvement Culture : Foster and build a culture of continuous improvement within the dark store through the application of lean practices, Gemba Kaizen, and other productivity improvement tools.
• Customer Experience Institutionalization : Institutionalize processes that consistently deliver a strong and positive customer experience, reflecting the company's commitment to service quality.
• Cross-Functional Collaboration : Work closely and collaboratively with cross-functional peers, leveraging their insights and support to achieve optimal outcomes.
• Innovation & Experimentation : Run experiments that challenge existing assumptions, driving innovation and making the organization better. Embrace the freedom to 'fail fast' and iterate quickly.
• Brand Representation : Proudly represent the company's values and serve as a culture carrier, demonstrating ownership rather than simply being an employee.

Skills Required

sop development , Innovation, Brand Representation