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Manager Post Sales
Adani Defence and Aerospacenew delhi, delhi, in30+ days ago
Job descriptionDevelop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability. Identify market trends and customer insights to continuously improve service offerings and operational effectiveness. As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture. Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements. Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues. Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives. Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency. Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations. Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance. Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement. Strong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence. Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving. Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives. Demonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes. Proven track record of successfully managing customer relationships and exceeding service delivery expectations.
Job Title : Lead - After Sales Manager
Location : Delhi / Ahmedabad
Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.
Experience
- Minimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
- Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.
Roles and Responsibilities
Strategic Leadership :
Team Managemen t :
Customer Relationship Management :
Process Optimization :
Performance Monitoring and Reporting :
Education Qualification
Bachelor’s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)
Certifications Required
Certification in Service Management, Project Management, or related fields is advantageous.
Behavioral Skills
Technical Skills
Proficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.
Non-Negotiable Skills
If you are passionate about delivering exceptional service in the Defence & Aerospace industry and are ready to make a significant impact in a dynamic and
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