Manager Post Sales
Adani Defence and AerospaceDelhi, India, India30+ days ago
Job descriptionDevelop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability. Identify market trends and customer insights to continuously improve service offerings and operational effectiveness. As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture. Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements. Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues. Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives. Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency. Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations. Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance. Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement. Strong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence. Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving. Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives. Demonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes. Proven track record of successfully managing customer relationships and exceeding service delivery expectations.
Job Title : Lead - After Sales Manager
Location : Delhi / Ahmedabad
Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.
Experience
- Minimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
- Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.
Roles and Responsibilities
Strategic Leadership :
Team Managemen t :
Customer Relationship Management :
Process Optimization :
Performance Monitoring and Reporting :
Education Qualification
Bachelor’s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)
Certifications Required
Certification in Service Management, Project Management, or related fields is advantageous.
Behavioral Skills
Technical Skills
Proficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.
Non-Negotiable Skills
If you are passionate about delivering exceptional service in the Defence & Aerospace industry and are ready to make a significant impact.
Aditya.sharma4@adani.com
Aditya sharma - 8769687808
Joy Saha - 9898791075
Create a job alert for this search
Sales Manager • Delhi, India, India
Related jobs
![Sell-Side Manager [T500-20181]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Talent500)
- Promoted
Relationship Manager- (Institutional Sales) PMS & AIF
Nippon India Mutual FundDelhi, IN The position is responsible for prospecting and selling AIF products to High-Net-worth Individuals through direct sales efforts and third-party distributors, focusing more upon Institutional sales....Show moreLast updated: 2 days ago
- Promoted
Assistant Sales Manager
The Language SKOOLMeerut, IN Position : Asst Sales Manager| Remote.Education / EdTech / Language Training industry).Up to ₹10 LPA + Incentives(based on experience).
About Us – The Language SKOOL (TLS).The Language SKOOL is one of In...Show moreLast updated: 1 day ago
- Promoted
Affiliate Sales Manager – Digital Marketing
Digiperfecto Mediatechnarela, delhi, in Affiliate Sales Manager (APAC) – Performance Marketing.Company : Digiperfecto Mediatech.Industry : Affiliate Marketing - APAC.
Join our growth-driven team to lead and scale affiliate partnerships that...Show moreLast updated: 2 days ago
- Promoted
PPC / Growth Manager
QuickllyMeerut, IN Note : Immediate / 15 days Joining Only.Setting up Google AdWords and Bing campaigns by conducting target keyword research & writing relevant ad copies, whilst ensuring effective campaign and keyword ...Show moreLast updated: 30+ days ago
- Promoted
Sales Executive - Ad Sales
Jagran New Medianarela, delhi, in Jagran New Media (JNM) is the digital wing of Jagran Prakashan Limited (JPL), India's leading media group, with interests in print, OOH, radio, and digital.
JPL publishes Dainik Jagran, the world's ...Show moreLast updated: 22 days ago
- Promoted
Post Sales Manager - IT
Hack2skillNoida, India Role Overview : We are seeking an experienced and customer-centric Post-Sales Manager to ensure seamless client onboarding, delivery, and long-term relationship manage...Show moreLast updated: 30+ days ago
- Promoted
Manager Post Sales
ConfidentialNoida, India At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.
We are looking for an experienced school professional to jo...Show moreLast updated: 30+ days ago
- Promoted
Sell-Side Manager [T500-20181]
Talent500Delhi, IN Talent500 is hiring for one of its clients : .Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across it...Show moreLast updated: 15 days ago
- Promoted
Manager
BristleconeDelhi, IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 22 days ago
- Promoted
Sales & Growth Manager – OpsPulse (by OpsXpress)
OpsXpressMeerut, IN Location : Remote / India / Hybrid.Type : Full-time / Contract-to-Hire.At OpsXpress, we keep mission-critical systems online for SaaS, healthcare, and digital businesses that can’t afford downtime.Ou...Show moreLast updated: 1 day ago
- Promoted
Assistant Sales Manager
Shinex Mosaicsgurgaon, haryana, in Job Title : Assistant Sales Manager – Project Sales.Experience : 0–3 Years (Driven and committed freshers are welcome to apply).
Industry : Building Materials / Project Sales.Salary : As per company nor...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager Sales Operations
Interview Kickstartnarela, delhi, in Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix.Many candidates fall short simply because they aren’t adequately prepared.
Our acclaimed courses specialis...Show moreLast updated: 1 day ago
- Promoted
PPC Manager
GrowthBuddyMeerut, IN We are a UK-based company that matches the finest remote talent with startups based in the UK, Europe and Australia.As part of this, we find and interview remote talent worldwide and introduce them...Show moreLast updated: 2 days ago
- Promoted
Manager Post Sales
SuraasaNoida, Uttar Pradesh, India At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.
We are looking for an experienced school professional to jo...Show moreLast updated: 1 day ago
- Promoted
HubSpot Sales Manager
ConfidentialDelhi, India Markivis is a results-driven B2B digital marketing agency with over 7+ years of experience, helping IT brands grow through strategy, creativity, and execution.
We don't just deliver — we do that lit...Show moreLast updated: 6 days ago
- Promoted
Sell-Side Manager [T500-21310]
Talent500Meerut, IN Talent500 is hiring for one of its clients.Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across its...Show moreLast updated: 1 day ago
- Promoted
Regional Sales Manager | Fintech | Mutual Funds
Dhan SaarthiMeerut, IN Reach out to Mutual Fund Distributors across India.Schedule and deliver product demos for Dhansaarthi.Follow up with prospects and support conversions.
Maintain and update leads in the CRM system.Gr...Show moreLast updated: 2 days ago
- Promoted
Sales Hunter - US Market
ACL Digitalmeerut, uttar pradesh, in Sales Hunter – US Market (Based in India).Noida / Bangalore / Hyderabad / Pune / Chennai / Remote.Please share your updated profile to sugantha.
Digital, Product Engineering, and Enterprise Solutions....Show moreLast updated: 14 days ago