Analyst, Customer Success

About Vcheck

Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making.

Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list.

About the role

Vcheck is looking for a highly motivated, detail-oriented Customer Success Analyst who will process and deliver Identity Verification reports and manage related client communications. This role will partner with our customers and members of the Customer Success team to support the Identity Verification process from intake to delivery.

This role requires prior experience in customer-facing positions and is an onsite role in our Pune office.

What you'll be doing

• Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports
• Manage an email queue, confirming receipt of new orders, providing order updates as needed, and assisting with ad hoc requests
• Initiate Identity Verification checks, review results for completeness and accuracy, and deliver reports to customers within agreed upon timelines
• Understand requirements for report delivery, and follow communication guidelines and procedures accordingly
• Organize daily tasks to ensure new request are initiated and requests in progress are handled to completion
• Clearly communicate expectations and respond to customer inquiries
• Escalate and report on client sentiment
• Performs other duties as assigned

About you

Key requirements :

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

Physical requirements :

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation :

Why us?

You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer :

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.

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