Team Leader Operations - BPO
ConfidentialMumbai8 days ago
Job descriptionMinimum 1 year of experience as a Team Leader in a voice process Minimum 5 years total experience in BPO / Customer Support Strong knowledge of voice process metrics : AHT, NPS, CSAT, shrinkage, attrition Excellent communication, leadership, and problem-solving skills Ability to work in fast-paced and target-driven environments Experience in FinTech customer support is a strong plus
Key Responsibilities
- Supervise and manage the daily operations of the voice process team
- Monitor team performance against defined KRAs & KPIs
- Ensure achievement of targets related to AHT, NPS, CSAT , and other key metrics
- Identify and manage shrinkage and attrition levels proactively
- Conduct regular performance reviews, coaching, and feedback sessions
- Prepare and share performance reports with stakeholders
- Handle escalations and provide resolutions within defined SLAs
- Collaborate with quality and training teams to improve team efficiency
- Maintain high levels of team motivation and engagement
- Contribute to process improvement initiatives and implement best practices
Required Qualifications and Skills
Skills Required
Process Optimization, Data Analysis, Team Management, performance metrics, Client Relations, Quality Assurance, Project Management
Create a job alert for this search
Team Leader • Mumbai
Related jobs
- Promoted
Team Lead – Process Improvement
LUCKY-TECH Membranes Pvt Ltdmumbai, maharashtra, in Mumbai-based leader in engineered PVC / PVDF coated fabrics, proudly partnering with .Our products support industries across .
With cutting-edge technology and a culture of continuous improvement, we ...Show moreLast updated: 22 days ago
- Promoted
Team Lead
TPMumbai, Maharashtra, India We are actively hiring for International Process (Operations - Team Leader).Job description Designation- Team Lead Location- Mumbai (Goregaon) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shift...Show moreLast updated: 30+ days ago
- Promoted
Operations Team Lead
ConfidentialNavi Mumbai Supervise and manage the daily activities of the operations team members.Develop and implement operational procedures to improve efficiency and effectiveness.
Ensure appropriate staffing levels are ...Show moreLast updated: 30+ days ago
- Promoted
Team Leader – eCommerce Operations
Handelnine Globalmumbai, maharashtra, in Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe.
From high-traffic websites and data-driven merchandising to seamless logi...Show moreLast updated: 30+ days ago
- Promoted
Team Lead -Outbound / Sales
TPMumbai, Maharashtra, India We're Hiring : Team Leader Voice Process.Lead a team of customer service agents handling inbound / Outbound(sales).Monitor performance, coach team members, and drive results.Handle escalations and ens...Show moreLast updated: 17 days ago
- Promoted
IT Team Lead
Lenovo IndiaMumbai, Maharashtra, India We are seeking a proactive IT Service Delivery Manager / Team Lead to oversee IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone w...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
ConfidentialMumbai, Mumbai City, Navi Mumbai Assist Operations Manager in ensuring projects are timely and accurately audited.Effectively communicating brief to auditors.
Use internal software to manage progress of projects / tasks.Assist in aud...Show moreLast updated: 30+ days ago
- Promoted
Operations Team Lead
Staffing Bench HR SolutionsThāne, Republic Of India, IN Skills : - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre.Strong leadership abilities to guide, inspire, and manage a diverse team effectively.Excellent verbal and wr...Show moreLast updated: 17 days ago
- Promoted
Team Lead
ConfidentialMumbai Be responsible for the teams overall performance.Ensure timely and effective completion of assigned tasks.Resolve queries in exceptional situations and escalate them, when required (by following pr...Show moreLast updated: 30+ days ago
- Promoted
Sales Team Lead
TPmumbai, maharashtra, in We are Hiring for Sales Team leader.Days Working with 1 rotational week offs.Minimum 1 Year on paper BPO Sales Experience.
Experience in achieving and maintaining high levels of Sales Target.Manage ...Show moreLast updated: 2 days ago
- Promoted
Sales Team Leader - BFSI
Syndrome NewEdgeMumbai, Maharashtra, India Job Title : Business Development Team Lead – BFSI Location : Mumbai Experience : 15+ Years Salary : As per industry standards (Fixed + Performance-based Incentives) Reporting To : Head of Sale...Show moreLast updated: 30+ days ago
- Promoted
Team Leader - Operations
ConfidentialMumbai, India The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment.
The supervisor position is responsib...Show moreLast updated: 8 days ago
- Promoted
BPO Team Leader
ConfidentialNavi Mumbai Complete monitoring of the team and team performance.Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas...Show moreLast updated: 30+ days ago
- Promoted
Lead – People Operations
Chargebeemumbai city, maharashtra, in Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses.Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to ...Show moreLast updated: 1 day ago
- Promoted
Hiring For Team Leader - Operations | international BPO
ConfidentialNavi Mumbai Lead, manage, and motivate a team of customer support executives in an international BPO setup.Monitor and analyze key performance metrics : AHT, CSAT, NPS, shrinkage, and attrition.Provide regular ...Show moreLast updated: 8 days ago
- Promoted
Team leader -operations
ConfidentialMumbai Lead and manage a team handling international voice support for banking products such as credit cards, loans, and lending.
Monitor team performance and ensure adherence to quality, productivity, and...Show moreLast updated: 30+ days ago
- Promoted
Handelnine - Team Leader - eCommerce Operations
Handelnine Global LLPMumbai, India About the Company : This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries.The company ...Show moreLast updated: 11 days ago
- Promoted
Team Lead- Escalations (B2C)
ConfidentialMumbai You will be responsible for owning issues, driving action items, and maintaining clear communication.This role involves implementing process changes, providing valuable insights to stakeholders, ut...Show moreLast updated: 30+ days ago