Handelnine - Team Leader - eCommerce Operations

About the Company :

This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia.

This is a hybrid include :

• Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks.
• Allocate and monitor daily workloads to ensure timely completion of tasks.
• Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices.
• Track, manage, and update all purchase and order data accurately in Excel / Google Sheets.
• Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines.
• Analyze weekly KPI reports, highlighting :
• Purchase mapping
• Missing purchases
• Delivery delays
• Team performance metrics
• Process improvement opportunities
• Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making.
• Coordinate with cross-functional teams to manage escalations promptly.
• Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity.
• Propose and implement long-term process improvements to enhance efficiency and reduce operational issues.
• Report progress, challenges, and solutions directly to the Operations Manager.

Candidate Requirements :

Why Join Us :

(ref : iimjobs.com)