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Team leader -operations
ConfidentialMumbai30+ days ago
Job descriptionLead and manage a team handling international voice support for banking products such as credit cards, loans, and lending Monitor team performance and ensure adherence to quality, productivity, and customer service standards Provide training, coaching, and mentoring to team members to improve service delivery Handle escalated customer interactions and ensure timely resolution Coordinate with operations and quality teams to drive process improvements Prepare performance reports and assist in workforce planning Ensure compliance with company policies and regulatory requirements Preferred knowledge of credit card, loan, or lending processes to support domain-specific escalations
Skills Required
Team Management, International Voice Process, Loan Processing, Performance Monitoring
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Team Leader • Mumbai