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BPO Team Leader
ConfidentialNavi Mumbai11 days ago
Job descriptionComplete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report.
Required Candidate profile : -
- Should know throughput calculations like attrition, shrinkage.
- Responsible for staff retention within the team Should be aware of KRAS, KPIS.
- Should be only from a BPO outbound process.
Skills Required
Target Achievement, Team Management, shrinkage , Attrition
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Team Leader • Navi Mumbai
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