Information Technology Infrastructure Manager

About the role :

The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT

infrastructure supporting the call center operations. This includes ensuring high availability of

systems, seamless network performance, robust data security, and proactive incident management

to deliver uninterrupted customer service.

Key Responsibilities :

Infrastructure Management :

• Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations.
• Ensure 24 / 7 uptime of all call center IT systems and applications.
• Manage cloud / on-premises hybrid environments, data centers, and disaster recovery sites.

Call Center Technology :

Network & Security :

Team & Vendor Management :

Business Continuity & Support :

Qualifications & Skills :

Key Competencies :

Pepper Advantage’s values and culture

Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’.

Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement.

Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

Pepper Advantage is an equal opportunities employer.

Role Profiles are subject to change in line with business needs.