Team Computers - Program / Operations Manager / IT Infrastructure Manager

Objectives of this role :

• Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the clients internal capacity.
• Ensure that operational activities remain on time and within budget.

Responsibilities :

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Conduct budget reviews and report cost plans to upper management.

Required skills and qualifications :

• 8+ years of proven success in an operations or Program / Project management role.
• Strong skills in budget development and oversight.
• Excellent ability to delegate responsibilities while maintaining client IT Infrastructure.
• Proficiency in conflict management and business negotiation processes.
• Knowledge of business productivity software and an aptitude for learning new applications.

Preferred skills and qualifications.

• Bachelor's degree (or equivalent) in operations management, business administration, or related field.
• Strong IT skills, including database development.

(ref : iimjobs.com)