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Officer / Assistant Manager - Phone Banking

ConfidentialMumbai

30+ days ago

Job description

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,

Delivering service with requisite courtesy and accuracy,

Demonstrating complete onus to customers queries / problems,

Adhering to product and process requirements with nil errors,

Escalating customer issues to the right internal stakeholders,

Ensuring process efficiency and effectiveness,

Complying to service and sales guidelines

Achieving Call Quality targets and other key performance indicators,

Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

Optimal qualification for success on the job is :

Graduate or Post graduate freshers and experienced candidates from a recognized institution
2- 5 years of relevant experience is an added advantage
Age Limit 35yrs

Skills Required

Customer Service, Voice Process

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Assistant Manager • Mumbai

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