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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

ConfidentialThane, India
8 days ago
Job description
  • To Attend the inbound / outbound calls of customers to process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries / issues.
  • Complete the logs specified by the process (End-of-day target)
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    Banking Kotak Centre • Thane, India