Telecalling Officer - Customer service (Inbound Calling)

We are seeking a customer-focused Telecalling Officer to join our team, specializing in inbound customer service calls . The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring a positive experience for every caller.

Roles and Responsibilities

• Answer incoming calls from customers promptly and professionally.
• Provide accurate information and solutions to customer inquiries regarding products, services, or issues.
• Listen actively to understand customer needs and provide appropriate assistance.
• Resolve customer complaints and concerns efficiently and empathetically.
• Document all interactions and resolutions accurately in the customer relationship management (CRM) system.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills Required

Skills Required

Listening Skills, Customer Service Orientation, computer systems analysis , crm software