Section Manager HR Shared Services - US HR Operations (Hire To Retire)

Key Responsibilities :

• Lead and supervise the HR Shared Services team responsible for the US Hire to Retire process.
• Ensure the accurate and timely execution of HR processes, including onboarding, employee data management, benefits administration, Immigration, performance management, and offboarding.
• Develop and implement process improvements to enhance efficiency and service delivery.
• Monitor and analyze key performance indicators (KPIs) to ensure team performance meets or exceeds targets.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Collaborate with HR Business Partners, Talent Acquisition, Payroll, and other stakeholders to ensure alignment and integration of HR processes.
• Perform transactions or a supported service area in a region, developing solutions to manage the service processes aligned with established practices, policies, and / or laws
• Handle escalations and complex HR issues, providing resolution and support.
• Ensure compliance with all relevant labor laws and regulations.
• Prepare and present regular reports on team performance and process metrics to senior management.

Qualifications :

Preferred Skills :

Skills Required

Customer Service, Change Manager, Communication Skills, Team Management, Talent Management